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#Plantronics hub issues for mac os#
#Plantronics hub issues install#

Click the Advanced tab and then select the highest quality available (bit depth and sample rate) in the Default Format menu.Ĭomplete five successful calls to verify the issue has been resolved.Click your speaker or headset in the Playback tab and then click the Properties button.Click the Sound Control Panel link in the same window.Verify the correct input device is selected in the Input section.Verify the correct output device is selected in the Sound section.Right-click the Speaker icon in the system tray (bottom right).Click the Input tab and verify that the correct microphone or headset is set as the default option.Verify that the correct speaker or headset is set as the default option.Click Sound and then click the Output tab.Click the Apple icon and then click System Preferences.If you experience issues with no audio or one-way audio, use steps based on your operating system. Make sure the headset is set as the default audio device on the PC (not just the VBC app).Verify that Audio Sensing is set to On, and Default Phone Line is set to PC.The headset should appear within the app. Gp : 1614 Owner of Record : Plantronics, Inc. Connect a supported headset (Savi or Voyager series). Patent Number Application Number Issue Date Erratum 6,374,330 6,374,338.Windows: C:\Program Files (x86)\Plantronics\Spokes3G (this should be the default directory).MacOS: /Applications/Plantronics Hub.app.

#Plantronics hub issues install#

Install the app to the following directory:.

If the Hub app is not running when the VBC desktop app is started, the VBC desktop app attempts to initialize the VBC Hub app. NOTE: The Hub app must be running for enhanced call controls to work. the ability to answer/end calls) requires the installation of the Plantronics Hub app. The VBC Desktop app integration works with both the Voyager and Savi series Plantronics headsets.

#Plantronics hub issues for mac os#

For MAC OS users, if the audio source is changed during a call, the call controls no longer work for the duration of the call.Use the answer button on the headset instead. For headset models that have a base (Jabra Pro 9000 series and Engage 75), call waiting does not work when using the answer button on the base.Using the Hold function while a call is muted, unmutes the caller once the hold is released with some models.NOTE: Supported features vary by headset model. There is no need to install any 3rd party software. The VBC Desktop app integration works with all supported Jabra headsets automatically. that using their USB headset as their default audio device had fixed the problem. The Vonage Business Desktop app now offers headset integration with both Jabra and Plantronics headsets. Use Plantronics Hub to provide RCC, as required, and enhance user.